Finding a property



The first step is to contact us to provide brief details about yourself and about the accommodation you require. We then search our database for suitable properties for you to view. If not urgent, we log your details so that we can contact you as suitable properties become available. It is wise to start looking at least a month before you wish to move, as the popular properties are reserved more quickly. Our tenancies are granted for a minimum term of 6 months, which may be renewed if all parties are in agreement.

Viewings, Fees and References
Viewings will be arranged at times to suit you where possible, including evenings and weekends, and you will invariably be accompanied by a member of staff, who can give advice and answer any questions you may have.
To reserve a property we will require a holding deposit to be paid, no other fee will apply:
The Holding Deposit (aka Reservation Deposit). This is usually one weeks rent. Providing the tenancy goes ahead, this will be deducted from the first monthly rental and the tenancy deposit, which are due before you move in (see below). In the event that the landlord declines to grant the tenancy, it will be refunded to you in full. However the holding deposit will be non-refundable if you decide not to proceed for any reason, or if you fail to provide complete and accurate information in your application.
As a minimum we will require satisfactory references from your employer or proof of income, a previous or current landlord, and a credit reference report. We may also require a personal reference, and sometimes a guarantor. We may use the services of an independent referencing company to obtain and evaluate these references.
Should you wish to change your tenancy agreement during your tenancy we charge a £50 fee. Additionally, should you lose your keys and require replacement keys this is charged at £10 with the expection of sercurity keys in which case the price is set by the locksmith used.
Rents and Deposits
Rents are normally quoted calendar monthly, and payable monthly in advance. The tenant is usually also responsible for Council Tax, Water Rates, Gas, Electricity and Telephone costs. All rents are payable by bank standing order to our company bank account or your landlord’s bank account.
A security deposit of a minimum of one month’s rental will normally be required. This deposit will be treated in accordance with the Tenancy Deposit Protection regulations, and you will be provided with the appropriate prescribed information and receive details regarding the scheme used. The deposit is held to cover damage, breakages, and any other liabilities under the terms of your tenancy agreement. Please note that under no circumstances can the deposit be used by the tenant to cover rent.
Bright Star lettings does not charge fees relating to late rental payments or early termination of tenancy agreements. However, in the case of fixed term tenancy agreements the tenant will still be liable for rent payments if within the fixed term period. Additionally, should late rental payments occur landlords do have the right to charge interest on the late payment.
Bright Star Lettings are registered with the Property Redress Scheme and registered with Arla Propertymark for Client Money Protection.

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